Spanish Police Issue Guide to Blocking Unsolicited Marketing Calls
The Spanish National Police is advising citizens to register with official advertising exclusion services, such as the "Robinson List," to legally block unsolicited marketing communications.
Unsolicited marketing calls have become a major frustration for phone users in Spain, leading the National Police to issue official guidance on how to stop them. Authorities explain that the most effective way to regain your privacy is by using free, official advertising exclusion services.
The process takes less than five minutes and involves registering on two platforms: the "Robinson List" for phone calls, and the "Stop Advertising" service, which covers email and postal mail. Once you register on these websites, companies are legally required to stop sending you marketing materials unless you have previously given them explicit permission to do so.
It is important to note that results are not immediate. Under current regulations, companies have up to 30 days to update their databases after you make a request. You may still receive marketing contacts during this transition period. However, once those 30 days have passed, any further unsolicited communication is a violation of the Organic Law on Data Protection. If you continue to receive unwanted messages after this time, you can file a formal complaint with the Spanish Data Protection Agency (AEPD).
To complete the registration, you will need to verify your account via a confirmation link sent to your email. The National Police emphasizes that using both services provides the best protection against unwanted marketing. Companies that fail to respect these exclusion lists are breaking the law and can face penalties.