Canary Islands Emergency Service Launches Campaign Highlighting Life-Saving Role of Telephone Triage

The Canary Islands Emergency Service (SUC) is launching a new campaign to highlight the vital role of telephone support during medical emergencies. As the islands see an increase in visitors and travel during periods like Easter, the SUC wants the public to understand that medical care begins the moment a distress call is answered—long before an ambulance arrives.

The campaign shines a light on the doctors and nurses working in the coordination center. These professionals do more than just dispatch help; they provide life-saving guidance to people at the scene. By giving clear, step-by-step instructions over the phone, they help witnesses perform first aid, which can be the deciding factor in survival during serious accidents or cardiac arrests.

This strategy is essential for the Canary Islands, where the region's geography and busy roads can make reaching an incident quickly a challenge. With over 30 years of experience, the SUC relies on constant communication between dispatchers and field teams to ensure seamless care from the first phone call to hospital admission.

Ultimately, the initiative emphasizes that emergency response is a team effort. The success of this "chain of survival" depends on callers staying calm and following the instructions provided by the medical staff. By highlighting this remote assistance, the SUC hopes to show the public how following simple protocols can save lives and make the entire healthcare system more effective during high-pressure situations.